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| myMetroGolf.com Help |
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| If you do not find the answer to your questions below, please email us
at webmaster@mymetrogolf.com. |
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| Tour Rewards Frequently Asked Questions: |
| Q: How can I enroll in the Tour Rewards Card? |
| Sign up at any of the Adastra Metro Golf, LLC – parent company of myMetroGolf and KCmetroGolf.com – locations. |
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| Q: How do I acquire points? |
| To receive Tour Rewards Program (TRP) points, you must present your TRP card at the time of purchase at any Adastra Metro Golf, LLC TRP location. At this time points are unavailable on On-Line purchases. |
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| Q: Are there any restrictions on what I can earn points on, or what I can use my points to purchase? |
| Certain manufacturers of golf and other equipment restrict the awarding of points or the redeeming of points for their merchandise. These restrictions change from time-to-time and, in some cases, are limited to specific models of equipment. For this reason, restrictions are determined by each Adastra Metro Golf, LLC client. Restrictions typically represent only a very small percentage of overall reward options. |
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| Q: Can I transfer my points to a friend? |
| TRP points are not transferrable to any other account or any other individual. |
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Q: How can I receive points for a visit that did not get registered to my TRP account? |
| For any issues or discrepancies, please contact Adastra Metro Golf, LLC customer service at 877-309-0370 or webmaster@adastrametrogolf.com within 30 days of the discrepancy. In most cases, you will need to have your receipt available to be faxed or mailed to us for verification. |
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| Q: Do points expire? |
| TRP point expiration dates are decided by each Adastra Metro Golf, LLC client. Typically they expire one year from date of purchase. |
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| Q: How can I review my account? |
| Any existing TRP member can review their account at by visiting www.mymetrogolf.com or www.kcmetrogolf.com and typing in their 12-digit account number located on the back of their TRP card. |
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| Q: How do I redeem my points? |
| Visit any of the Adastra Metro Golf, LLC TRP participating locations, and redeem your points. Points earned at the locations listed here are not transferrable to any other location |
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| Points earned at Golf Discount Superstores, www.golfdiscountsuperstore.com, are transferrable to any of their 19 locations. |
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| Q: My Reward Coupon expired before I could use it, will you still honor it? |
| A: Your Reward Coupon is valid through the expiration dated listed on the Coupon.
Adastra Metro Golf, LLC is unable to honor expired Reward Coupons |
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| Q: I lost my Reward Coupon, Can I get a replacement? |
| Q: I lost my Reward Coupon, Can I get a replacement?
A: Adastra Metro Golf, LLC is unable to replace a Reward Coupon; however, since it was emailed, you can check your Inbox or Deleted box to see if the Coupon is still available |
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| Q: I lost my Tour Rewards card. Can I order a new one? |
| To receive a new card, please contact Adastra Metro Golf, LLC customer service at 877-309-0370 or webmaster@adastrametrogolf.complease make sure to provide your name, email address, and phone number if you do not have your account number. |
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| 2) |
Do tee time prices include cart? |
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All courses include cart
with their online fees. However, if you would like to walk rather
than ride, you can simply schedule a tee time online and then inform the
course that you wish to walk rather than ride. You pay at the counter, so
each course has the flexibility to provide either a walking or riding
greens fee depending on your preference. If you choose to walk, the
course may deduct the cart fee from the price reserved online.
Please check with each each course individually for walking policies and
cart pricing. |
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| 3) |
How are Tee Times booked on your website? |
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Since our system
integrates with each course’s tee sheet, there is really not much to it.
The tee time is booked for you just like if you had called and the guy on
the phone was putting your info into the tee sheet for you (only YOU know
how to spell your name correctly and don’t have to wait on hold). You get
an on-screen and an email confirmation. |
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| 4) |
Do I have to
pay anything up front? |
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Yes. To guarantee the
tee time, a 10% fully refundable deposit is held on your credit card to
guarantee the tee time and validate an authentic tee time. Some courses
may require more. If you cancel within the course’s posted cancellation
timeframe (usually up to 24 hrs prior to the tee time), the deposit will
be completely refunded. |
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| 5) |
When do I pay the rest? |
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You pay the remainder
on the day you play golf during check-in. Don’t worry about a thing, the
course will already know what you have paid and what you owe. |
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| 7) |
How do I cancel and what happens if I do? |
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From our main Tee Times page, at the center top of the page is “If you need to cancel a tee time, click here.”
Follow that link to provide information on the tee time you are canceling and that’s it. As long as you cancel within the course’s posted cancellation timeframe (usually 24hrs prior to the tee time), you will owe nothing and any deposit amounts will be refunded. |
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| 8) |
Where do I find a particular course’s cancellation policy? |
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From the list of courses, to find cancellation policy information, click on the “i” in the small blue dot to the right of the course’s name. This takes you to a special online tee time info page. On the right hand side are links, including a “pricing and policies” link.
Click on this link to see various policies including the cancellation policy. It is important to note that this information page is different from our information page because it is maintained for tee time purposes only by GolfSwitch, a tee time booking engine clearing house, while we maintain the content of our course listings.. |
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| 9) |
What happens if I don’t show up (no-show)? |
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We would strongly encourage you not to no-show. If you no-show, the course has the right to charge you for the full tee time charge on the credit card you provided. |
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| 10) |
Why can I only book a tee time at some of the courses on your site? |
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We are always adding more golf courses, and because we integrate with the course’s tee sheet software, it can take some time. Also, Online Tee Times are only one thing we do. As a service to the Kansas City golf community we list ALL public golf courses and provide as much information as we can about all of them.
If you would like to see us add a course in the future, please have them give us a call at 877-309-0370 or email us at webmaster@kcmetrogolf.com and we’ll be glad to get them set up right away. |
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| 11) |
Where is all the information I can find on your site about golf courses? |
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Wow – if you are looking for information on golf courses, you came to the right place. We list every public golf course in Kansas City and the surrounding area. For each course we have a description, all the stats like slope ratings and lengths, as well as information on tee times, rental clubs, restaurants, and a lot more.
You can also read other golfer’s feedback on each course based on our 5-star rating system with user comments and ratings based on Service, Conditions, Layout, and an Overall Rating.
Finally, in our Discussion Forums section, we have a particular forum dedicated to Golf Course News. It’s the second one listed – titled “Course News” – and you can read posts by the golf courses themselves as they tell you all about any news, information, or specials at their course. |
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